Frequently Asked Questions.
Yes! We partner with DHL to ensure fast and reliable delivery worldwide. International deliveries take 5-7 working days depending on your location.
Orders can be modified or cancelled within 24 hours of placing the order. After that we start processing and shipping your order. Please contact our customer support team for assistance.
To initiate a return or exchange:
- Contact our customer support team with your order number and reason for the return or exchange.
- We will provide you with detailed return instructions.
- Once we receive the item, we will process your refund or send your replacement. Returns are free of charge.
If you believe your package is lost, please email us at support@cremeloungewear.com within 7 business days of the original delivery date, and we will work to resolve the issue as quickly as possible. Please note that we are not responsible for packages delivered to the correct address or signed for upon delivery.
You can reach our customer support team via support@cremeloungewear.com